Delivery & Returns

We aim to process and dispatch all orders within 1 – 3 working days. During sale times and over bank holidays, Easter and Christmas periods, this could take a little longer. If you place an order which you need sending urgently, please get in touch and we will always do our best to accommodate you.

UK Delivery

Standard Delivery – Royal Mail aim to deliver your order within 24 hours following dispatch, however UK orders can take up to 1 week to arrive during busier periods.

UK Signed Next Working Day Delivery – Royal Mail will deliver your order by 1pm the next working day. Orders must be placed by 2pm Monday to Thursday. All orders placed after 2pm using Royal Mail Next Day delivery will be dispatched the following working day.

Pricing

Standard shipping costs are calculated by weight:

£1.50 – Swatch orders

£2 – Small parcel (up to approx 8 patterns, or 4m of lightweight cotton fabric)

£3.50 – Large parcel (approx 9 patterns or more, or approx 5m or more of lightweight cotton fabric)

Orders weighing over 20kg may be sent by courier or in two parcels via Royal Mail.

Shipping is free on all UK orders over £75.

Next day delivery costs between £6 and £24 depending on the weight of the order.

Please make sure to select the correct shipping rate at checkout, as mistakes cannot be rectified later and no refunds will be given.

 

International Delivery

Prices for International shipping are based on the weight of your order. If you would like an idea of how much the shipping for your order will cost, add your items to your basket and use the Calculate Shipping function.

Standard International Delivery – Royal Mail aim to deliver your order within 1 week following dispatch. However during busier periods and if your order is being delivered to a remote destination Standard International orders can take up to 6 weeks to arrive.

Tracked International Delivery – Royal Mail aim to deliver your order within 3 – 5 working days following dispatch. However during busier periods and if your order is being delivered to a remote destination Tracked International orders can take up to 4 weeks to arrive.

We ship from our shop in London, UK and so orders placed outside the EU may be subject to customs duties and taxes. We have no power over these charges and it is the customer’s responsibility to pay them.

Orders weighing over 2kg will be sent by courier.

 

Returns

Cut fabric, trims and ribbons will not be refunded (unless faulty or the description was incorrect) as once they are cut we cannot resell these items.

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